Network & Cloud Services Manager

St Edwards School, Oxford

£36k – £40,000

Job Summary

The Network & Cloud Services Manager is responsible for the management, maintenance and development of the school’s network infrastructure including the edge switching and core wired environment, wireless network provision, firewall and filtering services, all network cabling and external connectivity. Coupled with this is the responsibility for looking after the cloud services of the school in conjunction with the IT Operations Manager.

Main Duties and Responsibilities

• To provide day to day support and management of the school’s network infrastructure including (but not limited to):

  • Edge switch hardware and configuration

  • Core switch hardware and configuration

  • Router hardware and configuration

  • Fibre cabling

  • Copper cabling (Cat 5e/6)

  • Remote access solutions

  • External network and configuration

  • Telephony hardware and configuration

  • Firewall and filtering hardware and configuration

• To ensure the security and stability of the school’s network infrastructure eliminating unplanned downtime or service disruptions through the development of fault tolerant and resilient solutions including a patching and updating schedule for all network devices

• To assist in the development of IT systems continuity planning and implementation in support of the school’s business continuity plans

• To assist in the development of a disaster recovery plan for the network infrastructure and other IT services and when required, to be responsible for the implementation of the plan for the network infrastructure

• To regularly monitor the performance and security of the school’s network infrastructure to ensure it is meeting the needs of IT service users and report issues as necessary

• To manage the school’s external network connectivity ensuring capacity is monitored, issues are reported and measures taken to ensure that service disruptions are eliminated

• To develop and maintain accurate network configuration and management documentation.

• To manage the school’s IP address allocations and maintain accurate records

• To assist with wider IT department project implementation as required

• To keep up to date with professional knowledge and training and to ensure that they have sufficient knowledge of, and training in, the school’s systems (network, systems and storage infrastructure and applications) to undertake their duties as part of the on-call emergency rota

• To ensure that the network infrastructure is sufficiently scalable and flexible to meet the evolving needs of the School and to assist colleagues in the design and implementation of new IT systems and services

• To manage the School’s cloud licencing platforms and applications

• To design, configure, implement and maintain the schools cloud services portfolio

• To keep on top of developing cloud tools and school requirements and manage end user expectations of services provided

• Act as technical led of cloud service projects as and when required

• Maintain deep technical knowledge of cloud services solutions available and emerging and how they can benefit the school

• Work actively and collaboratively with all stakeholders to deliver fully operational and sustainable solutions.

• To assist other members of the team during periods of heavy workload or staff absence

• To undertake any other duties as reasonably requested by the IT Operations Manager or IT Director.

People Management Responsibilities

None

Hours of Work

A flexible attitude is required regarding hours of work to meet the demands of the position. Basic hours are:

• 08.30 to 17.00 Monday to Friday during term time including unpaid lunch break

• 09.00 to 17.00 Monday to Friday outside of term time including unpaid lunch break

In addition, the post holder will be included in the on-call rota providing out of hours remote or onsite support in emergencies. They will also be required to provide remote or on-site support for the publication of GCSE and A-Level results both on the release and pre-release days from 6am.

Holiday

Annual holiday entitlement is 25 days per year, plus bank holidays (although please note that bank holidays which occur during term time may well be working days, for which time off in lieu will be given). The holiday year runs from 1st September to 31st August. As the school closes completely over Christmas/New Year, staff are required to take 5 days of their holiday entitlement to cover this period.

Start date

We would like the successful applicant to start as soon as possible.

Salary

The salary payable will be between £32,000 to £38,000 per annum, in line with experience.

Pension

The role is eligible for membership of the school’s pension scheme for non-teaching staff.

Probationary period

The appointment is subject to a probationary period of three months.

Sickness Benefit

After one year’s service has been completed, annual entitlement to sickness benefit will be six weeks at full salary plus a further six weeks at half salary. During the first year of employment, sickness benefit will be payable at full salary for one month.

Confidentiality and data protection

A strict code of confidentiality must be adhered to at all times.

Child Protection at St Edward’s

St Edward’s is committed to safeguarding and promoting the welfare of children and young people and we aim to create and maintain a safe environment for our pupils, where they feel respected and supported. We expect all staff to share this commitment and to become familiar with our policies and procedures for child protection and security. It is a requirement of the Children Act and Care Standards Regulations that all employees of the school must undergo full recruitment checks, including references from previous employers, a health requirement and an enhanced disclosure from the Disclosure & Barring Service.

Miscellaneous

Free lunches are available during times when the school’s kitchens are in operation. Following successful completion of their probationary period, staff may use the Oxfordshire Health & Racquets Club (which is situated on the school site) although this is not a contractual entitlement.

Health and safety

Under the Health & Safety at Work Act 1974 all staff must take reasonable care of their own health and safety and of others who may be affected by their actions or omissions at work and must comply with the school in its understanding of any relevant statutory provision. Staff must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare in pursuance of any of the statutory provisions.

PERSON SPECIFICATION

Personal Circumstances

Essential Qualities:

• The ability and willingness to work flexibly including evenings and weekends, occasionally at short notice

Personal Attributes

Essential Qualities:

• A professional and trustworthy manner

• Excellent problem solving and organisational skills with the ability to prioritise tasks

• Excellent command of the English language, both written and spoken

• Excellent interpersonal skills and the ability to convey highly technical issues to non-technical colleagues

• The ability to use initiative and work autonomously as well as a member of a team

Educational qualifications

Essential Qualities:

• An undergraduate degree in computer science or a related subject

• Infrastructure & Networking Certifications

Technical skill and experience

Essential Qualities:

• Demonstrable experience of

  • HP Aruba networking (core and edge)

  • Aerohive wireless networking

  • Palo Alto firewall devices and

  • IP Telephony

• Excellent understanding of Microsoft O365 Suite of Applications Cloud Administration

• Microsoft Windows Server OS (2012R2 and later)

• Strong understanding of general IT systems and network infrastructure

• Demonstrable experience of managing cloud environments and delivering cloud service/application projects.

• Five years’ experience of network administration experience in a complex environment

Desirable Qualities:

• Experience of 8*8 Cloud Telephony

Motivation

Essential Qualities:

• Task and goal-oriented with a positive attitude

• Willingness to learn and adapt to changing technologies

• A desire to develop and expand the role

Child protection

Essential Qualities:

• Commitment to the protection of children and young people

• Willingness to work within the school’s Child Protection guidance for staff and follow relevant organisational procedures