Junior ICT Consultant

Location: Watford

Salary: £20,000 - £25,000

Benefits: Pension, Travel reimbursement, Employee recognition platform

About the role:

Our client is looking for a Junior ICT Consultant to join their expanding team. The company supports the excellence in education by supporting schools to reach their full potential of technology in order to improve the standard of their ICT provisions and deliver effective teaching and learning through ICT solutions.

The successful candidate will be based at a secondary school in Watford for 2 days plus supporting other schools in South-Central region (Bucks) region working alongside a Network Manager to support and maintain all IT hardware and services across the school site.

You must have a full UK driving licence.

Main Responsibilities:

• Respond to requests for ICT support in accordance with Help Desk procedures and priorities.

• Assist in the installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.

• Assist in a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

• You will facilitate communication between your schools and the company keeping them up to date with what services they can offer and manage the accounts of your customers.

• You will be competent in maintaining school computer equipment, installing new and existing software across the network

• Provide technical support for users and resolve identified technical problems.

Essential experience:

• You will also have knowledge of common user applications and good experience of using Microsoft Office365.

• The ideal candidate will have at least 1 years’ experience in working in a previous ICT Technician preferably in the education sector although not essential.

• You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service.

• This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers.

• You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

• You must be educated to at least GCSE/A Level or similar

Benefits:

• Pension scheme

• Electric/Hybrid car scheme, Cycle scheme

• Eye care voucher scheme

• Mental Health First Aid

• Employee Assistance Programme and Employee Recognition scheme

INDIT