IT Network Support Engineer

Location; Oxfordshire

Salary; £22k - £25k + Benefits

Job Description:

Our Client is based in North Oxfordshire and they are looking to appoint an enthusiastic colleague to join their IT Team. The role will have a focus on maintenance of IT network and AV systems, in addition to generally assisting all users. This is a great opportunity for someone with existing IT network and support experience looking to apply, and further develop understanding, across a range of systems. This role has a key focus on the network.

Main Roles and Responsibilities

• Lead maintenance of the network e.g. network patching, resolving cabling issues, updating edge switch configuration, analysing network issues, and monitoring the school cabled and wireless network generally.

• Maintenance of AV equipment, and any other IT equipment in both presentation and classroom settings.

• Second line IT support to all users, but also where required, providing first line support.

• Ability to troubleshoot network, systems, and software issues from analysis through to resolution. • Ability to manage the IT service desk efficiently.

• Installing new IT equipment e.g. wireless access points, printers, phones, switches, digital displays. • Installing and updating software, increasingly using Azure cloud-based deployment.

• Strong communication skills to both diagnose and explain technical solutions to staff and students in a positive way, thereby ensuring a high level of user experience.

• A solution focused, can-do attitude.

Experience required:

• 2 years' minimum experience working in a network maintenance / IT support role

• Experience in providing a positive and timely user experience in response to IT issues and requests • Good understanding of Active Directory and Office 365

• Good understanding of core networking concepts including DHCP, VLANS, SSIDs, DNS

• Desirable Criteria:

• Experience of working in an educational environment

• Management of Cisco switches

• Cisco Meraki networking

• Microsoft systems, including Windows 10 management, Windows Server systems, Hyper-V virtualisation, Microsoft Teams, Intune mobile device management

• PRTG for network monitoring

• Paxton Net 2 Access control

Working Hours:

Full time. 37.5 hours over 6 days per week, 52 weeks per year (not term-time only).

This role will require flexible working to provide IT support coverage 8:30 am - 6:00 pm daily and on Saturday mornings during term time. Salary and Conditions:

Salary & Benefits:

• Salary: £22,000 - £25,000 depending on experience

• 30 minutes unpaid lunch break, including lunch provided by the client

• 21 days holiday a year, plus 8 statutory bank holidays increasing with each completed year of service, up to a maximum of 25 days

• Membership of the company defined benefit pension scheme

• Access at no charge to the company, swimming, and fitness facilities

• Free car parking onsite