IT Manager

Greater Reading

£50,000 - £60,000 per annum

About the role;

Our client is looking for self-motivated professional who thrives in dynamic environments. Joining the team means you will work in a high performing global company where employees collaborate and strive to deliver the ultimate experience for the customers.

Responsibilities;

• Manage the day to day operations of the IT Systems, Infrastructure and IT Team relating to the European business, including both main and regional facilities

• Lead & ensure compliance with the Global Cyber Security policies for the European organization

• Identify and produce new IT Policies or Procedures where required

• Assist with the resolution of security incidents in-line with documented Incident Response procedures and update where necessary

• Maximise availability of computer systems and networks throughout the European Organization

• Assist with the technical Microsoft Outlook 365, Active Directory and SharePoint Administration within the European Business

• Manage, plan and implement IT projects and act as the technical liaison for other departmental projects

• Drive continuous improvement of systems, policies and processes for the European IT organisation

• Oversee and drive the use of the IT Ticket System

• Maintain relationships and negotiate with external IT suppliers and service vendors

• Keep abreast of technology developments and attend relevant training and seminars

• Assess and advise of opportunities for technology improvements that would increase business efficiency or reduce costs

• Help control IT costs and improve efficiency of IT systems within Europe.

• Recruitment, management, training and motivation of IT staff within Europe

• Produce and collate reports for upper management as required

• Arrange, attend and contribute to monthly management and team meetings

• Manage the European Disaster Recovery plans and perform tests to ensure readiness and effectiveness

• Ensure continuity of mission critical systems and data via Backup processes and other methods

• Manage, update and review the Risk Governance process for the European business and implement appropriate controls

• Performing structured training for end users

• Ensure that all regional documentation and procedures are included in systems and are adhered to

• Deputise for the Global IT Manager where required

• Some national and international travel required

Essential experience;

• Strong communicator. Able to clearly and effectively interact with all levels of the business

• Excellent technical knowledge and fault-finding skills.

• Able to improvise and overcome unexpected problems where they occur.

• Organised, self-starter capable of operating with minimal supervision

• Customer service driven.

• Focused on providing the best support experience for internal customers

• 8 years’ experience in an IT role with 2 years in a management position

• Project management/Change implementation skills a benefit

• Keen interest in IT industry and new technology developments