Infrastructure Engineer – Hybrid role

Location; Milton Park, Abingdon, Oxfordshire

One day per week in the office (Monday)

Salary; £35k - £45k + Benefits

Purpose

To ensure IT infrastructure is operational and secure, and when problems occur, they are rapidly identified and fixed. Provide input and support to IT projects.

Results & Responsibilities

Infrastructure Operations and improvement

• Monitoring and Analysing security and network performance and undertaking remedial activity where issues identified.

• Implementing security patches and updates onto the client's environments.

• Planning and monitoring capacity, redundancy and hardware performance and undertake remedial activities where required to permanently resolve operational issues with infrastructure.

• Ensuring data is backed-up, tested, and recorded in accordance with ISO27001 requirements

• Perform data recovery as required.

• Ensuring effective IT security is in place across the company.

• Providing Infrastructure support to the company's users through helpdesk ticketing system within agreed SLA’s.

• Provide documentation for change management and best practices.

• Support deployments and releases across multiple platforms and environments.

Design and Architecture

• Work with architects and developers to plan new processes, usage of new technologies and setup of platform environments.

• Design and implement new processes, technologies and platforms.

• Review designs to ensure they provide the most value to the business.

Project and Agile Team WORKING

• Work with project teams to provide infrastructure expertise to create infrastructure solutions that support project deliverables.

• Identifying and delivering infrastructure improvement projects.

• Undertaking environment builds as part of the service transition process.

• Work on a regular basis with build engineers, developers, testers, business analysts, architects and configurators, as part of cross functional teams in an agile project environment.

• Collaborate with Development, QA and other teams to ensure a smooth transition of deliverables through proper release channels and to solve problems.

• Database backup and restore and script deployment.

Personal Development

• Taking personal responsibility for skills development, particularly to enhance infrastructure support, monitoring and deployment tool capabilities.

• Actively participating in the performance management process and taking responsibility for delivering agreed objectives.

PERSON SPECIFICATION

Driving Quality

• Takes personal pride in delivering work of the highest standards.

• Sets targets for quality and completeness of work that go beyond the minimum required.

• Develops robust processes by which work is checked, assessed and monitored for quality.

• Compares the quality of work against that of others in similar roles or teams and strives to outperform others.

Decision Making

• Identifies and evaluates the range of options open to them.

• Articulates the assumptions made and the risks involved in decisions taken.

• Analyses information carefully to identify facts, patterns, trends and missing data that may impact on a decision.

• Communicates decisions clearly to those who are affected.

Supporting Colleagues

• Actively participates in knowledge sharing and cross-functional networking groups

• Participates in brainstorming sessions and uses influencing and persuasive skills to promote their ideas to others.

• Sets up systems and processes by which useful information or intelligence can be shared.

• Makes appropriate information and knowledge available promptly to those who have a need for it.

• Recognises and capitalises on the opportunities presented by the diversity within and across different teams.

Achieving Results

• Focuses on performance outcomes despite uncertain or difficult circumstances.

• Engages in the team planning process by proactively setting personal (and/or team) objectives.

• Identifies opportunities to improve the way work is organised and flows within the team.

• Creates systems or processes by which help the teamwork in a more efficient and cost-effective way.

• Spots opportunities to reduce or manage costs more effectively within their area to avoid overlap, rework or delays.

Managing Change

• Responds constructively and quickly to shifting goalposts or changing requirements.

• Copes effectively with rapid change or increased demands.

• Reprioritises own work or the work of the team in response to external pressures.

• Is flexible in their approach; adapts their working style to suit the needs of the situation.

Drive & Motivation

• Addresses multiple demands without losing focus or energy.

• Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks.

• Remains calm and focused during stressful or challenging situations; concentrates only on things they can control or influence.

• Encourages others during challenging times with their positive, can-do attitude.

• Willing to work over the allotted hours to meet deadlines and carry out work at quiet times that don’t affect staff.

Customer focus

• Shows a clear understanding of the different customers and their needs.

• Works collaboratively with customers to establish expectations and needs and agree service delivery levels.

• Treats all customers as individuals and takes pride in delivering a personalised, high-quality service.

• Brings people together from different teams to address barriers to excellent customer service.

Knowledge

• ITIL or equivalent infrastructure support model.

• Knowledge of Achilles business and infrastructure.

• Correctly identify technical and non-technical problems.

• Analytical and problem-solving skills.

• Delivering on objectives.

• Personal development.

• Strong Microsoft and ESX skills – Active Directory, Windows & Server Operating

• Systems, Server Builds, SCCM.

• Strong Cloud skills – Azure, AWS

• Anti-Virus and IT Security Management.

• Knowledge of ISO27001 and or ISO9001.

• Networking – Knowledge of WAN’s, LANS, Firewalls, Routers, Switches, VPN’s, VLAN’s, IP Services.

Experience

• Experience in Infrastructure support/development team.

• Working experience in most of the following Technologies:

  • Microsoft Server latest version and legacy versions.

  • Linux Operating System

  • Cloud hosted, hybrid and physical hosted infrastructures

  • Database technologies - SQL and Non-SQL

  • VMWare ESX

  • PowerShell Scripting

  • Azure B2C

  • Docker/ Kubernetes/Docker Swarm

  • Jenkins

• Demonstrable experience of supporting complex infrastructure.

• Evidence of having successfully delivered business/performance improvement through infrastructure activities.

• Effective provision of Helpdesk support within a busy, time-pressured environment.

• Administering a virtualised/cloud hosted server environment.

Qualifications

• IT degree or equivalent experience preferred.

• ITIL, MCSE, or cloud hosting provider certification desirable.

• Knowledge of ISO27001 and or ISO9001.