ICT Support Technician

Pangbourne - Reading

£23,000 - £26,000

About the role;

Our client has created an environment of excellence. This prestigious college boasts a beautiful campus and the in-house IT team that are looking for energetic individual with a passion for IT and helping users across the college. If you are interested in growing your career in It and want to be exposed to all kinds of up-to-date technology, get your CV across if the below details are suited to you!

Job Summary;

To provide IT support to the College community utilising the online ticketing system and offering a solution focused service. Delivery of an excellent IT provision for the College by ensuring the maintenance of hardware, software, and networking.

Responsibilities;

• Provide general IT support to college community, which includes:

• Hardware, network, and software administration

• Maintenance, support, and installation of network hardware

• Scheduled tasks such as regular data backups, keeping onsite documentation up to date

• Management of IT ticket system including escalation and liaison with key suppliers Setting up equipment for college events

• Providing general support and advice as requested to all staff and pupils

• Support of staff and students with connection and configuration of personal devices as specified in the BYOD policy

• Liaise with key IT infrastructure suppliers, which currently includes

• Connect Systems for second line support.

• TM Document Solutions / Papercut for Ricoh printers.

• iCS for the Avaya Telephone system

• Monitor key systems including internet access, locally and cloud hosted servers and services, web filtering and security

• Work within, implement or apply the information security policy of the school. Assisting other college staff, where IT involvement is beneficial or needed.

• Other reasonable requests made by the headmaster or other senior staff

• Required / Useful Knowledge

Essential Experience;

• Microsoft Active Directory.

• Google G Suite.

• Network infrastructure including networked switches, VLANs, Wireless networks

• Ethernet cabling.

• Network security including antivirus/anti-malware and intrusion detection systems.

• Asset Management

• You must be customer focused and have excellent people skills

• Be able to prioritise tasks according to need or impact and be well organised

• Physically able to walk around a large site with lots of stairs sometimes carrying equipment.

A full DBS check will be required for this role and a full UK drivers’ licence.

Key working relationships: All academic and operational staff Pupils Visitors Connect (our outsourced IT services company)

Hours per week: 08.00am – 5.00pm – 1 Hour for Lunch (unpaid) plus up to twelve Saturdays 9am to 12noon during the year for which overtime will be paid. 52 weeks per year.

Holiday Entitlement: 30 days per annum plus bank holidays Duration of Contract: Permanent.

INDIT