ICT Consultant

South & West London - Travel Card Included

£25,000 - £32,000

About the role;

Our client is looking for an enthusiastic and motivated ICT Consultant who has a real flair for technology and customer service. This role will mean that you will cover both South & West London locations and therefore due to the nature of this role must have a Full UK Driving Licence.

Responsibilities;

• Work as part of the team to handle 2nd/3rd line requirements, ICT emergencies & school complaints.

• Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.

• Provide internal network support.

• Help with the support/mentoring of the 1st/2nd support roles.

• Enforcing and monitoring in line with School policies

• Internal staff training

• Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.

• Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

• Very competent in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve issues

Essential experience;

• Windows Server, Active Directory and Microsoft Operating Systems

• Virtualisation Technologies - particularly HyperV

• Cloud Technologies - Office365/Azure

• Experience of leading on installations of servers and networks

• Ability to make proactive decisions when an ICT emergency occurs.

• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written

• Flexible and adaptable

• Friendly and approachable

• Excellent team player

• The ideal candidate will have at least 2-3 years’ experience in working in a previous ICT Technician/2nd Line Support preferably in the education sector although not essential.

• You must be educated to at least GCSE/A Level or similar