Content Operations Specialist

Oxford

Initial 3 Month Contract

£13.50 per hour

PURPOSE OF THE JOB

To manage the preparation, conversion, loading, QA and publication of digital content for assigned products, ensuring appropriate quality standards and schedules met.

Contribute to the planning and delivery of new digital content production methods, including the provision of support materials and training to business users.

PRINCIPAL ACCOUNTABILITIES/KEY RESULT AREAS

1. Manage the production of assigned product content for EDUK digital platforms, including configuration, upload, amends and publication, to agreed standards and timescales in order to meet the publishing objectives of the division.

2. Safeguard the quality of digital content by maintaining standards, utilising QA tools and procedures to ensure complete, accurate and appropriate formats and schemas are used in assigned products.

3. Ensure digital content for assigned products is archived in appropriate content management systems and made available for Rights re-use with supporting documentation.

4. Manipulate assets as necessary so that they meet the required standards for use in EDUK platforms, to include simple edits to media files.

5. Carry out quality assurance work and functional testing in accordance with test scripts and report issues in the bug-tracking system and follow these up, so that digital products meet agreed acceptance criteria.

6. Carry out technical problem-solving to include XML, HTML, CSS, JavaScript or other syntax manipulation in order to resolve issues raised by functional or editorial testing so that issues are resolved as efficiently as possible.

7. Support and train users of OE’s tools and processes, including creating and maintaining support materials, so that users can create and test products according to agreed processes and timescales.

8. Working in cross-functional teams, contribute towards and roll-out new digital content tools, processes, and standards including collaboration with the wider team to analyse systems and initiate improvements where appropriate.

9. Utilise analytics to improve content creation, metadata, build, retrieval, reuse and archiving processes in order to assist editorial teams with planning for content releases and updates

KNOWLEDGE AND EXPERIENCE

Essential:

· Experience of CMS data entry and metadata concepts · Good understanding of XML, HTML, CSS, JavaScript and web diagnostics

· Experience of using audio, image and video manipulation software

· Experience of carrying out functional testing on software · Good communication skills, verbal and written

Desirable

· Knowledge of digital content data models, schemas and standards · Experience of working in cross-functional teams using agile delivery · Experience of working in a digital publishing environment

KEY INTERFACES

Internal:

Publishers and Editors; Platforms and Content Operations; Portfolio Delivery Team; Marketing; Design; Production

External:

Agency contractors; Freelance editors and authors

Core SFIA skills: Information content publishing 2, Problem management 3, Release and deployment 3,

Optional SFIA skills: Testing 2, Methods and Tools 3

Complexity Content expertise of formats, standards, workflows, platforms and bespoke CMS systems

Knowledge of all content types, products and build requirements across Ed-UK platforms

Leadership

Individual contributor, support and training for Contractors and business users

Strategic change Improvements to processes and content management standards

Contribute to and roll-out improvements to business users