3rd Line IT Support Engineer

Location; Milton Park, Abingdon, Oxfordshire

Salary; £35k - £40k

Fantastic place to work

Our client is an exciting, vibrant and fast-growing company with its HQ in Milton Park, Abingdon, Oxfordshire. Offering class leading customer service in the IT Industry. This is an excellent opportunity to join a great company with an exciting future to look forward to.

The role:

The role of the 3rd Line IT Engineer based in Milton Park offers variety and challenges with each customer being unique and expecting excellent levels of service:

• Main responsibilities: Logging, managing and resolving customer IT issues

• Remote and on-site support

• Contribute to ongoing internal training programs

• Keep up to date with developments of our clients IT’s portfolio of products and with wider technology trends

• Individual self-study to achieve and maintain industry accreditation

• Interacting, supporting and presenting to new and current IT Service customers

• Working closely with the Sales team to support and solutions for all customers
  

Key Skills:

• Minimum of 4 years’ IT experience in a corporate or services environment

• Excellent troubleshooting and problem resolution skills

• Provide high level of support for existing customers

• Administration of Microsoft operating systems and applications (Office etc.)

• Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 - 2016

• Good written and spoken English

• Experience of virtualisation technologies, e.g. VMware, Hyper-V, Citrix

• HP, Dell Hardware experience

• LAN/WAN

• Android/IOS support

• All cloud technologies

• AD and Email Migration Knowledge

• Active Directory and Outlook

• Windows XP/7/8/8.1/10

• Office 2010/13/16/365

• Ability to work independently under pressure

Salary Package:

• A salary of £35,000 - £40,000 depending on experience Private health care

• Holidays are 20 days per year plus bank holidays and 3 days extra for Christmas closure

• Training and progression available

• Flexible working hours/days

• Discounted gym membership

Other Benefits:

• Company incentives and bonuses throughout the year

• Christmas Party abroad

• The opportunity to progress your career right through to management level within a rapidly expanding company

• Quarterly team building events

• The opportunity and support to earn a considerable salary

• You will have a voice & input

If you are interested in this vacancy and believe you have the necessary skills and experience to be successful, please send your CV to alex@planetrecruitment.co.uk or call 01865 257 455