1st/2nd Line IT Engineer - German Speaking

Remote Working - Permanent.

Salary: £21,000 – £27,000

plus benefits

Our Client are seeking an ambitious individual who wants an opportunity to launch their IT career; with opportunities for training, qualifications, personal development and real responsibility for delivering excellent quality IT solutions and support for our customers

The Role

The role of 1st/2nd Line Support Technician working from home offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes:

• Logging, managing and resolving customer IT issues

• Remote and on-site support

• Facilitating calls via the hotline system

• Contribute to ongoing internal training programs

• Keep up-to-date with developments of Planet IT’s portfolio of products and with wider technology trends

• Individual self-study to achieve and maintain industry accreditation

About You

Applicants for this 1st/2nd Line IT Support Technician role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast growing organisation. As a 1st/2nd Line Support Technician you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, candidates must be highly presentable and possess excellent communication skills when needed.

The right candidate must have the following:

• Minimum of 1 years’ IT experience in a corporate or services environment

• Excellent troubleshooting and problem resolution skills

• Provide high level of support for customers

• Administration of Microsoft operating systems and applications (Office etc.)

• Good written and spoken English

• Lenovo, Dell Hardware experience

• LAN/WAN

• Android/IOS support

• Active Directory and Outlook

• Windows XP/7/8/8.1/10

• Office 2010/13/16/365

• Ability to work independently under pressure

The following skills are desirable:

• MAC Environment

• Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 – 2016

• MCP or equivalent qualification(s) preferred (or working towards them)

• Driving license and own transport essential

Compensation

• Training and progression available

• Annual increments are subject to achieving performance management targets.

• 37.5hrs per week

• Private Health care

• 20 days Annual leave per year.

• 21-27k depending on experience

Why Planet IT?

• A dynamic, young, successful and friendly environment who actively promote career progression

• A thorough and continuous training program

• The opportunity to progress your career within an ever expanding company